Privacy Policy

Inspired Knight Media Solutions LLC, doing business as Marine Reach Digital (“we,” “us,” or “our”), is a digital marketing agency based in Orlando, Florida. We are committed to protecting your privacy and being transparent about how we collect, use, and handle your personal information.

This Privacy Policy applies to our website at marinereachdigital.com, all associated subpages, and any services we provide to clients, including email and text message communications. By using our website or engaging with our services, you agree to the practices described in this policy.

If you have questions about this policy at any time, please reach out to us directly at info@marinereachdigital.com.

We collect information in a few different ways depending on how you interact with us.

Information you give us directly:

• Your name, email address, phone number, and business name when you fill out a contact form, book a strategy call, or request a free video audit
• Information you share during a strategy call, consultation, or onboarding process
• Payment and billing information when you become a client (processed securely through third-party payment processors, we do not store your card details)
• Any messages, emails, or communications you send to us

Information collected automatically:

• Your IP address, browser type, operating system, and device information
• Pages you visit on our site, time spent on each page, and how you arrived at our site
• Referral source, for example, whether you came from Google, a social media platform, or a direct link
• Clicks, scrolls, and other interactions on our website (via analytics tools)

We use the information we collect to run our business and serve you better. Specifically, we use it to:

• Respond to inquiries, book strategy calls, and deliver the free video audit you requested
• Onboard new clients and deliver the marketing services we’ve agreed to provide
• Send follow-up communications, proposals, and service updates
• Send text messages (SMS) about appointments and your inquiry, and promotional texts only if you agreed to receive them
• Send marketing emails or newsletters (only with your permission, you can opt out at any time)
• Improve our website, services, and client experience based on how people interact with us
• Comply with legal obligations and protect our business from fraud or misuse
• Track where our leads and clients come from so we can understand what marketing is working

We do not share, sell, or rent your personal information to third parties for their own marketing purposes. We may share your information with trusted service providers who help us operate our business, but only to the extent necessary to perform those services. These include:

• GoHighLevel and Ligna: our CRM, forms, booking calendar, and text messaging platforms, used to manage leads, send reminders and messages, and track client communications
• Google Analytics & Google Search Console: used to track website traffic and search performance
• Google Ads & Meta Ads: used to run paid advertising campaigns on behalf of clients
• Loom: used to record and deliver personalized video audits
• Payment processors: used to securely handle billing for client services
• Email service providers: used to send newsletters and automated email sequences

All third-party service providers we work with are required to handle your information securely and in accordance with applicable privacy laws. We may also disclose your information if required by law, court order, or to protect the rights, safety, or property of Marine Reach Digital or others.

Our website uses cookies and similar tracking technologies to improve your experience and help us understand how people use our site. Cookies are small text files stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: required for the website to function properly (for example, remembering form data)
• Analytics cookies: used by Google Analytics to track page views, session duration, and traffic sources so we can improve our site
• Marketing cookies: used by Google Ads and Meta to track conversions and retarget visitors with relevant ads

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies or delete them after they have been set.

If you give us your mobile phone number and agree to receive text messages, we collect and use that number to send you the messages you asked for. This section explains how that works.

What we text you about:

• Confirmations and reminders for strategy calls, video reviews, and other appointments
• Replies to your questions and follow ups about the inquiry you sent us
• Updates about services you have purchased or the intro offer you requested
• Promotional messages, offers, and marketing updates, only if you agreed to receive them

How you opt in: You opt in by entering your mobile number on one of our forms or booking pages and agreeing to receive text messages, or by texting us first. Agreeing to receive texts is not required to buy anything from us or to use our website.

The platforms that help us deliver messages, such as our CRM and messaging provider and the wireless carriers that carry the texts, process your number only to send and receive those messages for us.

Your choices:

• Reply STOP to any message at any time to stop receiving texts from us. You will get one confirmation message and then no more
• Reply HELP for help, or email us at info@marinereachdigital.com
• Message frequency varies depending on your inquiry and activity
• Message and data rates may apply, based on your mobile plan
• Wireless carriers are not liable for delayed or undelivered messages

The full rules for our text messaging program are in our Terms and Conditions.

We advertise our own services online, and we run ads for our clients. To measure results and show relevant ads, we and our advertising partners may use tracking tools on this website, including the Google Ads tag, Google Analytics, the Meta Pixel (Facebook and Instagram), and similar conversion tracking tools.

What these tools may collect:

• Pages you view, buttons you click, and forms or bookings you complete
• Your IP address, browser, device, and approximate location
• An advertising identifier or cookie that links your visit to your Google or Meta account when you are signed in
• Contact details such as an email address or phone number, which may be hashed (scrambled) before being matched to an ad platform account

How we use it: To count conversions, understand which ads work, build audiences of past visitors, and show you our ads on other websites and social media platforms after you leave our site. This is often called retargeting or remarketing.

How to opt out:

• Google: adjust ad personalization at adssettings.google.com
• Meta: manage ad preferences at facebook.com/adpreferences
• Industry tools: optout.aboutads.info and youradchoices.com
• Browser settings: block or delete cookies, or turn on a privacy setting such as Global Privacy Control where your browser supports it

When we manage ads for a client, we handle the leads and customer information collected through those campaigns only on that client’s behalf and under our agreement with them.

Our website may contain links to third-party websites, booking tools (such as our GoHighLevel strategy call scheduler), or embedded content. When you click a link to a third-party site or interact with embedded content, you leave our website and that party’s privacy policy applies, not ours.

We are not responsible for the privacy practices or content of third-party websites. We recommend reading the privacy policy of any website you visit.

Third-party services we commonly use that have their own privacy policies include:

• Google Analytics, policies.google.com/privacy
• Meta (Facebook & Instagram), facebook.com/privacy/policy
• GoHighLevel, gohighlevel.com/privacy-policy

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

• Lead and inquiry data is kept in our CRM for as long as it is relevant to our business relationship with you
• Client data is retained for the duration of the engagement and for a reasonable period afterward for legal and accounting purposes
• Analytics data is retained according to the settings in Google Analytics (typically 14 months by default)
• Email marketing data is retained until you unsubscribe or request deletion

If you would like your data deleted, please contact us at info@marinereachdigital.com and we will process your request promptly.

Depending on where you are located, you may have certain rights regarding your personal information. These include:

• Access: the right to request a copy of the personal information we hold about you
• Correction: the right to request that we correct inaccurate or incomplete information
• Deletion: the right to request that we delete your personal information (subject to certain legal exceptions)
• Opt-out of text messages: the right to stop texts at any time by replying STOP to any message
• Opt-out of marketing: the right to unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send, or by contacting us directly
• Data portability: the right to request your data in a portable format where technically feasible

Our website and services are intended for business owners and adults only. We do not knowingly collect personal information from anyone under the age of 13. If you believe we have inadvertently collected information from a child, please contact us immediately at info@marinereachdigital.com and we will take steps to delete it.

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. These steps include using secure platforms, HTTPS encryption on our website, and limiting access to personal data to only those who need it to perform their job.

However, no method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us right away.

We may update this Privacy Policy from time to time as our services evolve or as required by law. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If we make significant changes to how we handle your personal information, we will make reasonable efforts to notify you, for example, by sending an email to clients or posting a notice on our website.

Your continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how we handle your information, please don’t hesitate to reach out. We’re a small, personal agency, you’ll get a real response from Jorge, not a support ticket.